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Thread: iPad mini 2 - app crashes on start.

  1. #1

    Unhappy iPad mini 2 - app crashes on start.

    I have been unable to open the game for 1 week now. Everytime I start the app it crashes. Tried uninstalling and reinstalling. Same issue. Please help!

  2. #2
    Atari Customer Support ChipmunkAtariCS's Avatar
    Join Date
    Apr 2015
    Posts
    461
    Hello,

    Please make sure you have the latest update installed for your device.

    Thank you for playing!

  3. #3
    I am having the same issue... I got to level 60 and had to uninstall and install again and lost EVERYTHING! I have made it up to level 16 and having the same issue. my app is up to date and if this issue doesn't get fixed I'm done. (I'm playing with an iPhone 4S)

  4. #4
    Atari Customer Support ChipmunkAtariCS's Avatar
    Join Date
    Apr 2015
    Posts
    461
    Hello,

    I would like to advise you to send a support ticket at http://support.atari.com/. For better assistance, please provide them with the following information:

    •Which device is affected (model/type)
    •Operating system of the device
    •Tycoon Code (found in the friends section)
    •Version of the game that you are running
    •Name of your Park
    •Level of your Park
    •Game Center ID or Google + ID

    Thank you for playing!

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