I've submitted two tickets for the same issue on RCT4 Mobile because I cannot view the first ticket in order to provide more information. The second ticket has the information you requested.

http://support.atari.com/index.php?/.../OLX-356-33794 (first ticket has the problem issue)

http://support.atari.com/index.php?/.../NHX-378-63144 (second ticket has the platform info)

I also hope you fix your support site.