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Thread: level 35 Park lost. Help!!!

  1. #1

    level 35 Park lost. Help!!!

    Help it states that my park is on the server but it will not load. It goes to the new park screen. Help!!!!lost park.

  2. #2
    Still the same. Can anyone help???
    I have a kindle fire HDX. Apparently there was an upgrade. Initially it worked fine but then crashed while playing and now nothing. Very disappointed.

  3. #3
    Same thing just happened to me!!!! Kindle fire HDX as well! But I visited a neighbor's park and when I hit the home button it brought me to the beginning park. Super frustrating. I hope we find a solution! Keep you updated!

  4. #4
    Atari Customer Support ChipmunkAtariCS's Avatar
    Join Date
    Apr 2015
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    461
    Hello,

    I would like to advise you to send a support ticket at http://support.atari.com/. For better assistance, please provide them with the following information:

    • Which device is affected (model/type)
    • Operating system of the device
    • Tycoon Code (found in the friends section)
    • Version of the game that you are running
    • How often does it happen?
    • Steps to Reproduce

    Thank you for playing!

  5. #5
    My park has disappeared as well and it starts from scratch so I can't see my old tycoon code.. so frustrating! I'm at level 59 and have put a lot of effort and money into my park. Please fix asap.. thank you

  6. #6
    Atari Customer Support ChipmunkAtariCS's Avatar
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    Apr 2015
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    Hello aesmith121,

    Please send a support ticket at http://support.atari.com/ so that we can better assist you. Access the site and click on “Submit a help request”, select “Roller Coaster Tycoon 4”, fill in your information and click on submit. For better assistance, please provide them with the following information:

    •Which device is affected (model/type)
    •Operating system of the device
    •Version of the game that you are running
    •Name of your Park
    •Level of your Park
    •Game Center ID or Google + ID

    Thank you for playing!

  7. #7
    When the game updated I lost my lol 60 park!!!


    •Which device is affected (model/type): iPhone 6
    •Operating system of the device: iOS 9.1
    •Version of the game that you are running: newest update
    •Name of your Park: Senor_Jake's Park
    •Level of your Park: 60
    •Game Center ID or Google + ID: Senor Jake

    I tried to contact Atari, but no matter how many times I tried it wouldn't accept my information to send the request

    Please Help!?!?

  8. #8
    My park is gone too
    i had a park on ipad and a park on my iphone
    I wanted to have Them separate. I used some money on my park at my ipad. And suddenly because i was offered 100 Buzz on my iphone if i watched a video. Then my game on my ipad disappered ???? And instead the game on my iphone was on my ipad
    i really Want my park back. The one from my ipad.
    What to do ?
    I dont remember the name ? Maybe awesome or fantastico ( i dont have the app anymore, because i was so angry !!!!)
    and i dont remember the level. I Think it was about 28. I remember, what it loopede like and what was in it
    MB

  9. #9
    Atari Customer Support ChipmunkAtariCS's Avatar
    Join Date
    Apr 2015
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    461
    Thank your for your reply Senor Jake.

    We have escalated your case for further assistance.

    We appreciate your patience and understanding.
    Atari Customer Support
    http://support.atari.com/


    Hello MB1966,

    In order to find your lost park we require the following information:

    •Tycoon Code (found in the friends section)
    •Version of the game that you are running
    •Name of your Park
    •Level of your Park
    •Game Center ID or Google + ID
    •Facebook name
    •Name of a friend you had in your park
    •When did your park disappear?
    •Did you reinstall the game before the issue occurred? Please let us know what happened before the incident.

    Thank you for playing!

  10. #10
    My atari name doesn't work when I put all my info in for support ticket. I lost my park and it sucks please help

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