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Thread: Update issues

  1. #1

    Update issues

    I have and love my RCT 3 game. I recently found out there re updates for it and have tried to do this via the update menu on the start up screen. It just sits there for ages then tells me internet error and wont update. Does anyone have any ideas or had the same trouble and found a solution. Really grateful for any help.

    Thanks in advance.

  2. #2
    Atari Customer Support ChipmunkAtariCS's Avatar
    Join Date
    Apr 2015
    Posts
    461
    Hello,

    Please send a support ticket at http://support.atari.com/ so that we can better assist you. Access the site and click on “Submit a help request”, select “Technical Support”, fill in your information and click on submit.


    To better assist you with your issue, we would like to request a copy of your DXDiag to review. Please follow the steps below and paste the contents of the file into the ticket you submit.

    To create a DXDiag report, follow these steps:

    1. Click "Start" menu, then click "Run"
    2. In the "Open" box, type: DXDiag (hit enter)
    3. If this is your first time running DXDiag, click "Yes" to launch the DirectX Diagnostic Tool.
    4. Click "Save All Information" to create a DXDiag report.
    5. Choose a name and location for the dump file (for ease of finding it we recommend the desktop) and click "Save".


    Thank you for playing!

  3. #3

    Update issues

    Big thank you for the help with this Just like to confirm that after a total of 4hrs without a CTD I think this can be marked as resolved. and the game feels more responsive.

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