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Thread: Why is my game broken?

  1. #1
    Newcomer
    Join Date
    Jun 2015
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    54

    Why is my game broken?

    Recently RCTW won't start anymore if i load my park, and this happend to me more then once.
    And i'm beginning to lose my patience. Everytime that i'm getting started of my sandbox park it suddenly won't start anymore after i want to load it.
    Is this a porblem in the game or is it my computer?
    Now i also want to say this, this happend also in my Planet coaster park but there it only happend once.
    Anyway Atari and Nvissio, if you would be so kind to solve this problem, that would be great.

  2. #2
    Could you provide your dxdiag, save files and game logs please?
    It will make it a lot easier and quicker for the guys at NVIZZIO to try and diagnose the problem

  3. #3
    Newcomer
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    Where can i find those?

  4. #4
    For your dxdiag just type dxdiag into the search box in the Start Menu (or Cortana box in Win10)
    For the saves and log files you will need to go to:
    C:\users\YOURUSERNAME\appdata\locallow

    Cant remember the exact folders after that but something like nvizziocreations then RCTW

    Then zip them all uo and upload them somewhere like dropbox and paste link here

  5. #5
    Newcomer
    Join Date
    Sep 2016
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    89
    "Why do the dev's never respond?"

    is the better question. You can post your dxdiag all you want but they haven't communicated or talked with anyone here for a while now. Sorry but you're on your own and as much as people like Beaker86 want to help, he'll realize eventually that they stopped listening and responding a long time ago.
    Last edited by coastercrazy19; 01-04-2017 at 06:52 AM.

  6. #6
    Newcomer
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    Quote Originally Posted by coastercrazy19 View Post
    "Why do the dev's never respond?"

    is the better question. You can post your dxdiag all you want but they haven't communicated or talked with anyone here for a while now. Sorry but you're on your own and as much as people like Beaker86 want to help, he'll realize eventually that they stopped listening and responding a long time ago.
    Used to chat directly with a developer over at steam to resolve a myriad of issues. Now the dev has stopped responding to chats and my loading problems remain unsolved for a month.

  7. #7
    Atari Customer Support ChipmunkAtariCS's Avatar
    Join Date
    Apr 2015
    Posts
    461
    Hello and thank you for contacting us.

    To better assist you with your issue, we would like to request a copy of your DXDiag to review. Please follow the steps below and paste the contents of the file into a reply to this message.

    To create a DXDiag report, follow these steps:

    1. Click "Start" menu, then click "Run"
    2. In the "Open" box, type: DXDiag (hit enter)
    3. If this is your first time running DXDiag, click "Yes" to launch the DirectX Diagnostic Tool.
    4. Click "Save All Information" to create a DXDiag report.
    5. Choose a name and location for the dump file (for ease of finding it we recommend the desktop) and click "Save".

    Please reply to this message with the contents of the report.

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