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Thread: Lost Park, Support Not Working

  1. #1

    Angry Lost Park, Support Not Working

    I was just playing on my Kindle Fire HD7 tablet and closed out the app. When I went to log back in it asked me to select something and I must have selected the wrong option because I lost my park! Please help me to recover it. I had it connected to my Facebook account (a.500022659008). The name of the park was Adventureland and I had 2 wooden coasters, Double Drop and Soaring and one steel coaster, Twisting. I had just built the 2nd hotel. I will not start over and will delete the app before I start over. I was having such a great time with the game as well! I keep trying to submit a request for help but it just sits there after you hit submit and nothing happens but it keeps loading. Please help.

  2. #2
    STILL waiting for help...

  3. #3
    SO glad I sent all my information on my park as requested in customer support when they FINALLY answered me and I've been waiting almost a week now and STILL no help. Guess I won't be playing anymore. Thanks for nothing, Atari!

  4. #4
    Atari Customer Support ChipmunkAtariCS's Avatar
    Join Date
    Apr 2015
    Posts
    461
    Hello,

    Please provide me with your Case ID so that I can check with our support team for an update.

    Thank you!

  5. #5
    The original ticket is YEX-120-58917 and I sent a new one recently trying to get help, UFW-817-69175. Thank you for responding!

  6. #6
    Atari Customer Support ChipmunkAtariCS's Avatar
    Join Date
    Apr 2015
    Posts
    461
    I appreciate your response, I will contact our support team with the case number you provided so that they can provide you with an update.

    Thank you!

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