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View Full Version : Lost my park :( how can I get it back ?



jkspoff
06-26-2015, 12:40 PM
I had to uninstall the app and then reinstalled it, then it gave me the option to reload my park but I must have pressed the wrong button as its gone to a new park now :(
My little girl is devastated as she spent ages doing it, any way of getting it back ?

Valador
06-27-2015, 11:28 AM
Open a support ticket so they can better assist you.....
honestly tho..I am not sure what good it dose, but they might be able to restore your park, just so you can freeze again and have to repeat the process of deleting then reinstalling.
since I hadn't spent much I gave up and restarted twice now..and right now my game is frozen(won't load again). But I am waiting for them to fix there glitchy app and release a updated app with bug fixes, before I play again.so I don't lose my park again, and have to contact support again..as it's not fixing the issue when I contact them, they fix the problem yes..coins/buildings lost due to crashes..but not the cause of the crashes/freezing we all are having issues with.

Valador
06-27-2015, 11:41 AM
Just got the notice a update is in the store.
if your on the old app, update it and restart the game, when it starts it might ask you if you want switch parks as it logs into your Game Center, if not, compleat the tutorial and log out, when you log back in it should prompt you with a question to switch parks.
i had to run the tutorial and log out, when I ogled back in, then it asked me to switch.(thought I had lost my park again after I updated, So decided I would hope for the best and start again.)

ChipmunkAtariCS
07-21-2015, 01:26 PM
Hello,

Please provide us with the following information:

•Which device is affected (model/type)
•Operating system of the device
•Tycoon Code (found in the friends section)
•Version of the game that you are running
•Name of your Park
•Level of your Park
•Game Center ID or Google + ID
•Facebook name
•When did your park disappear?

Thank you for playing!

buchanrs
07-25-2015, 03:33 PM
Hello I just lost my lvl 18 park . I thought I had my park linked currently because when I tried to log in on my tablet it said lvl18 and I hit current but it went back to when I was lvl18 and when I tried to go back on my phone it was on the lvl5 as well. Please help me get my higher progress park back I love the game and I don't want to start over again. I've been trying to submit a ticket through Atari website but all it does is refresh after I try to submit. I have all the required fields filled but still the same issue. Please any help would be greatly appreciated.

Joogle
08-04-2015, 08:50 PM
Hello,

I have the same problem!

I was lvl 31 and probably the app wouldn't load anymore from the server. The loadingbar was all the time in the beginning with no movement.
Deleted app, reinstalled and still the same problem. Even after reset of device.
After a second time, app loads at lvl 22.

iPhone 6
IOS 8.4
Z4XEE2
Version of game: latest
Joogle's Park
31 (latest)
Game center: Jooglem
Facebook name: Joogle Marvin
Disappeared: 02 aug 2015

count1100
12-05-2015, 09:35 PM
My son just came in desperately crying because he lost his park as well. Is there any way to recover it? I tried browsing around for some sort of backup file or something but am personally unfamiliar with the game. He's been playing this game with all his screen time so it was quite devastating. Any help would be greatly appreciated. Thanks.

ChipmunkAtariCS
12-16-2015, 11:30 PM
Thank your for your reply Joogle.

We have escalated your case for further assistance.

We appreciate your patience and understanding.
Atari Customer Support
http://support.atari.com/

Hello buchanrs and count1100,

•Tycoon Code (found in the friends section)
•Version of the game that you are running
•Name of your Park
•Level of your Park
•Game Center ID or Google + ID
•Facebook name
•When did your park disappear?
•Did you reinstall the game before the issue occurred? Please let us know what happened before the incident.

Thank you for playing!

Conanobrian05
01-18-2016, 12:40 PM
Hi, my park has also been deleted. it made me start all over again with the tutorial, then I finished the tutorial and deleted and redownloaded again. Then it asked me if I wanted to open a previous park but that park was the one that I only did the tutorial on. So I lost my good park. I don't remember all the information about my park but I'll try to write down what I can:
Tycoon code: (I can out the current one but I don't know the one from my old park) CPNHQ7
Version: Most recent
Park Name: We're Closed
Park Level: Maybe 12?
Game Center ID: conanobrian0550
Facebook: Tanner Hulsebus
My park disappeared today 1/18/16
I don't know why the park got deleted I just opened it up after not playing for about 8 hours or so, then it just put me straight into the tutorial. I didn't reinstall the game until after the issue.

Thanks for the help!

ChipmunkAtariCS
02-03-2016, 07:15 PM
Greetings,

Thank you for contacting us.

We have sent a PM with updates on your case.

Thank you for playing!

yv4muv
02-21-2016, 03:26 PM
Hello I also just lost my park. Level37
YV4MUV

ChipmunkAtariCS
02-23-2016, 02:47 AM
Greetings,

Thank you for contacting us.

We have sent a PM to further assist you.

Thank you for playing!

CiviCity
02-25-2016, 01:00 AM
I have also lost one of my parks. My second park, the sand one, has been replaced with my main one. I now have two same parks with the same names and everything... :(

•Which device is affected (model/type) : iPad Mini 2
•Operating system of the device : IOS Latest
•Tycoon Code (found in the friends section): 4MSE5J
•Version of the game that you are running: Latest
•Name of your Park: Playland Palace and Final Destination
•Level of your Park: 75
•Game Center ID: CiviCity
•Facebook name: not linked
•When did your park disappear? : 25 February 2016, in the morning.

ChipmunkAtariCS
02-25-2016, 05:04 AM
Greetings,

Thank you for contacting us.

We have sent a PM to further assist you.

Thank you for playing!

ChipmunkAtariCS
02-25-2016, 05:05 AM
Greetings,

Thank you for contacting us.

We have sent a PM to further assist you.

Thank you for playing!

CiviCity
02-26-2016, 06:35 PM
When should I expect an answer? I have replied to your PM!

ChipmunkAtariCS
03-01-2016, 01:58 AM
Hello,

One of our technical support agents has replied to the ticket you created.

Mizthing77077
03-18-2016, 11:01 PM
I've lost my game too

ChipmunkAtariCS
03-21-2016, 04:59 PM
Greetings,

Thank you for contacting us.

We have sent a PM to further assist you.

Thank you for playing!

Cilla1028
03-23-2016, 12:15 AM
I have sent PM twice to tech agents and have given all info you requested. PLEASE FIX PROBLEM

Rees2484
03-26-2016, 09:45 PM
I broke my phone and can't find my park!
iPhone 6+
Latest iOS
Idk my friend code...
Latest
**** this
70 something rees2484
Rees Britton
About 3 days ago when I broke my phone


Greetings,

Thank you for contacting us.

We have sent a PM to further assist you.

Thank you for playing!

Ice ice baby
04-01-2016, 10:53 PM
I lost my main park too. My second park replaced my main one and now I have two same parks. Please fix

iPhone 6 latest version
Tycoon code BD7PDA
Park name Death Valley
Level 40
Latest game version
Date lost 04-01
RCT name ice ice baby

Rees2484
04-03-2016, 06:05 AM
I dont see any pm...

CiviCity
04-04-2016, 10:32 PM
Its not worth it guys, its been over a month and I still didnt get my park back.

ChipmunkAtariCS
04-06-2016, 01:25 AM
Hello,

Please send a support ticket at http://support.atari.com/ so that we can better assist you. Access the site and click on “Submit a help request”, select “Roller Coaster Tycoon 4”, fill in your information and click on submit.

Thank you!

CiviCity
04-07-2016, 11:56 AM
Hello,

Please send a support ticket at http://support.atari.com/ so that we can better assist you. Access the site and click on “Submit a help request”, select “Roller Coaster Tycoon 4”, fill in your information and click on submit.

Thank you!

Already did a month ago and nothing happened.

ChipmunkAtariCS
04-13-2016, 02:22 PM
Hello CiviCity,

Please provide me with the Ticket ID number so that I can request for an update on your case.

Thank you!

Aljos89
04-25-2016, 07:08 PM
Hello,

Please provide us with the following information:

•Which device is affected (model/type)
•Operating system of the device
•Tycoon Code (found in the friends section)
•Version of the game that you are running
•Name of your Park
•Level of your Park
•Game Center ID or Google + ID
•Facebook name
•When did your park disappear?

Thank you for playing!

1. iPhone6s+
2. iOS 9.3.1
3. X7X61D
4. 1.8.6
5. trillville
6.12
7.aj1172
8. Alex Jo
9. 4/25/16

SourMunky
04-25-2016, 09:50 PM
Hello,

Please provide us with the following information:

•Which device is affected (model/type)
•Operating system of the device
•Tycoon Code (found in the friends section)
•Version of the game that you are running
•Name of your Park
•Level of your Park
•Game Center ID or Google + ID
•Facebook name
•When did your park disappear?

Thank you for playing!

Same problem here

1) iPhone 6 Plus
2)iOS 9.3.1
3)75RSKF
4)1.8.6
5)Danger Zone
6)53
7)SourMunky
8)not connected anymore
9)4/25/16

ChipmunkAtariCS
05-13-2016, 10:19 AM
Greetings,

Thank you for contacting us.

We have sent a PM for further information.

Thank you for playing!

Gayle322
07-22-2016, 09:33 PM
Hi! The same thing has happened to me!
I have an amazon Fire 5th generation (model SV98LN)
Operating system Fire os 5.1.2
Tycoon code: JHJ511
Name of your park: I can't even remember what it was called :(
Level: I think it was 22
Google ID is [email protected]
Facebook: Gayle Tobin
My park disappeared about 8 weeks ago


Please help!

ChipmunkAtariCS
07-26-2016, 03:31 AM
Hello,

One of our agents will be contacting you soon for further assistance.

Thank you!

Easybeezy
09-07-2016, 08:15 PM
I'm having the same problem as Conanobrian05 will some one please help

codyclements7928
09-11-2016, 10:16 PM
Hi! The same thing has happened to me!
I have an Samsung Galaxy s7
Tycoon code: ?
Name of your park: T & C
Level: 20
Google is: [email protected]
Facebook: Cody Daniel Clements

Justin1128b
09-12-2016, 09:50 PM
Hello,
The same happened to me I worked really hard on it and now it's gone 😕

Device: iPhone 5
Operating system: iOS 9.3.5
Tycoon Code: I don't know it's gone
Version: 1.10.6
Name of your Park: Red Diamond Ranch (I think)
Level of your Park: level 29 (I think)
Game Center ID: Ju5tin1128b
Facebook name: Justin Burke
When did your park disappear?: a couple days ago.

Please help me!

ChipmunkAtariCS
10-06-2016, 01:03 PM
Hello,

We have sent you a PM in order to further assist you.

Thank you!

Chloeangus
10-06-2016, 06:45 PM
PLEASE DOWNLOAD MY APP AGAIN ....

Please provide us with the following information:

• I phone 6
•Operating system of the device network: o2
•Tycoon Code: I cannot find this as app has deleated but when i reinstall the app from scratch the code is: 1TJWA8
• latest version as at 30/09/16
• destination uknown
Level 45-49
• ... 😁... - game centre ID - checked this and wasnt logged in due to changing my password
•Facebook name: chloe angus - i was connected through facebook
•When did your park disappear - my parked stopped working for 2 days so from friday 30-09/16 and after 2 days of not loading i deleted the app thinking i would beable to reload the data and i have to start from scratch ... can you retrieve my park ?

bennystyle
10-12-2016, 05:35 PM
Hi all, I have a problem, RCT has asked me to build the attraction "Rocket", I built the attraction "Super Rocket", but the game I do not complete the goal, what is the problem? Thank you very much in advance for your answers

Lemmings
10-29-2016, 10:23 PM
Hello

I'm hoping you can help, and apologies for the waste of resources. My child was playing your game and was very excited to show it to his brother. Both were playing on different iPads, logged into the same gamecenter account and the original child had his park overwritten. He is quite upset and is now a pain in the butt. Is there anyway to recover?

I dont have have all the info, but:
Which device is affected (model/type) iPad Air 2
•Operating system of the device iOS 9.3.2
•Tycoon Code (found in the friends section) didn't save that
•Version of the game that you are running Tycoon 4 1.10.6
•Name of your Park - AWESOME FUN
•Level of your Park - around 15
•Game Center ID or Google + ID - lemmings1
•Facebook name N/a
•When did your park disappear? Oct 30, 2016, around 6pm EST

Thanks so much

ChipmunkAtariCS
11-03-2016, 01:48 AM
Hello,

We have sent you a PM in order to further assist you.

Thank you!

Dlight
11-17-2016, 01:23 PM
Were you able to get your park back? I just lost mine. Thank you